Service center
Service center
Do you have a question about your order, delivery, or the product? Just drop us a line – we'll help you easily.
Here's how to reach us
The quickest way is by email. If you send your order number (and a photo if possible), we can check it directly and help you specifically.
Email support
support@shinly.de
Available around the clock
Typical response time
We usually get back to you within 24 hours (often faster).
For order inquiries
Please provide your order number and the email address you used to place your order.
Note: Please do not send sensitive payment information via email. For processing, the order number, name, and the email address used for the purchase are sufficient.
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